Need more info about who we are, what we sell, or how to shop with us?
This page covers the most commonly asked questions.
Jump to:
- Who We Are
- What We Sell
- Legal Notice & Warnings
- Pricing & Payment
- Delivery Info
- How to Contact Us
- Returns & Consumer Rights
Who We Are
We are Vapour Depot, owned and operated by EJS Distribution Ltd.
We’re an independent online vape retailer based in North East England, UK.
You can find out more on our About Us page.
What We Sell
We specialise in vaping products and accessories.
This includes (but isn’t limited to):
- Vape Kits & Mods
- Replacement Batteries
- Atomisers & Coils
- E-Liquid (with or without nicotine)
- Flavour Concentrates & DIY Supplies
- Other related accessories
Legal Notice & Warnings
⚠️ Nicotine is a poisonous and addictive substance.
Keep all nicotine products locked away and out of reach of children and pets.
If consumed, seek medical attention immediately.
You must be 18 or over to shop with us.
We carry out digital age verification on all orders.
Pricing & Payment
All prices shown on the website include applicable UK taxes.
Final cost = item prices (less any discounts) + delivery fee.
We accept:
- Visa & Mastercard (debit or credit)
- Apple Pay & Google Pay
- Bank Transfer
- Selected Crypto Payments
Our site uses SSL encryption for all transactions.
We do not store your card details.
We do not offer price matching.
Delivery Info
You’ll find full info about shipping costs and delivery times on our Delivery Information page.
How to Contact Us
Got a question or a complaint?
We’re happy to help.
Contact us via:
- Email: support@vapourdepot.com
- Facebook Messenger
- Our Contact Us form
We aim to respond within 1 working day (up to 48 hours during busy periods).
Returns & Consumer Rights
Your order is protected under the Consumer Contracts Regulations (2014) and UK Consumer Rights Act (2015).
More information can be found on our Delivery & Returns page.
