EJS Distribution Ltd T/A Vapour Depot is committed to making our online store accessible in accordance with the European Accessibility Act (Directive (EU) 2019/882).
Current Status
We are currently working towards compliance with the EN 301 549 accessibility standard. Our goal is to ensure that everyone, including users with disabilities, can access and use our website effectively.
Known Accessibility Issues
While we aim to provide a fully accessible experience, some areas of the site may currently have:
- Missing or incomplete alternative text for images
- Navigation elements that are not fully optimised for keyboard users
- Visual contrast issues in certain design elements
We are actively reviewing and updating our platform to address these points.
Feedback and Contact
If you encounter any barriers while using our website or would like content in an alternative format, please contact us:
- Email: support@vapourdepot.com
- Address: EJS Distribution Ltd, Unit A 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom
We aim to respond to all accessibility-related requests within 5 working days.
Enforcement Procedure
If you are not satisfied with our response or wish to escalate a concern, you may contact the national accessibility authority in your EU country.
Date of Statement
This statement was prepared on 27 June 2025 and will be reviewed regularly.
