If you’re ordering from outside the UK, your country may charge additional import fees.
This includes VAT, customs duty, and disbursement (clearance) fees.
These charges are not paid to us — they’re handled by your local courier or customs authority.
Jump to:
- How VAT is Handled
- Customs Duty
- Disbursement / Clearance Fees
- Who This Applies To
- Commercial Invoice & Order Info
- If Your Order Is Returned
How VAT is Handled
All product prices on our website include VAT by default.
Once you reach the basket or checkout and select a delivery address outside the UK, VAT is automatically removed.
You will not pay VAT to us — instead, it is collected by your local customs agency once your order arrives.
Northern Ireland is not affected by this and will still be charged VAT during checkout.
Customs Duty
Depending on your location and the origin of the goods, you may also need to pay customs duty.
This applies particularly to products manufactured outside the UK.
The country of origin is listed on our product pages under the Additional Information section.
Customs duty is calculated by your local customs office and collected on delivery.
Disbursement / Clearance Fees
Most couriers charge a disbursement or clearance fee to process your import charges.
This is usually a small percentage of your order value with a minimum charge.
These fees are not paid to Vapour Depot.
Courier rates can change at any time, and we are not responsible for them.
Who This Applies To
If you’re ordering from any country outside the United Kingdom, import charges such as VAT, customs duty, and courier disbursement fees may apply.
This includes all countries in the European Union, EEA, and beyond.
Commercial Invoice & Order Info
Every international order is shipped with a commercial invoice showing your order breakdown.
This helps customs process your parcel quickly.
Need a copy of the invoice for your records?
Just contact us and we’ll send it to you.
If Your Order Is Returned
If your parcel is refused, rejected or returned due to unpaid import fees, the following applies:
- We will refund your order only once you have contacted us after it has arrived back with us
- The refund will exclude the original delivery cost
- Additional return fees charged by the courier will also be deducted
- If any items are damaged or opened, a surcharge may also apply
Full details can be found on our Delivery Information page.
