RETURNS & REFUNDS
If you’re shopping with us online, then you’ll be pleased to hear that you are covered by the Distance Selling Regulations. These have been established to make sure you have an opportunity to cancel your order if the goods aren’t what you expected. We understand that some time mistakes are made.
You have the right to cancel your order at any time, up to 14 working days after the day you receive it. We do however ask that you tell us as soon as possible if you wish to do this.
If you have paid a delivery charge, this will be refunded too, unless you’re only returning part of the order. If this is the case, you will still need to pay the full delivery charge.
You must take good care of the items while they’re in your possession; they must be returned to us in the same condition as they were received. It is your responsibility to return the items to us, at your cost, within 14 days of letting us know.
Please note: We highly recommend using a recorded delivery method and obtaining a proof of postage when returning goods. Vapour Depot cannot be held liable for any returns that fail to arrive (lost in post).
These regulations do not apply to perishable goods, such as eLiquids, bases mixes or flavour concentrates, as this would cause Health & Safety risks.
Vapour Depot Limited cannot be held responsible for any items that have not been handled with due care and have developed a fault due to negligence or lack of care when using the item.
If your product develops a fault, please get in touch with our customer service team using the Contact Us page.
Providing your item is under warranty, one of our agents will provide you with full return instructions.
You will be responsible for returning the item to us at your own cost, however if we find there is a fault with the product the return postage cost will be refunded to yourself.
Our postal address is:
32C Metcalfe Road