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Privacy Policy

Vapour Depot is a trading name of Riverside Distribution Ltd. We are committed to the safety and privacy of our visitors / customers.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

This policy will be updated regularly, so we recommend checking back from time to time.

What data is collected & how will it be used? 

Information you give us

You give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, sign up to our newsletter, search for a product, place an order on our site, enter a competition, promotion or survey and contact our customer care team. The information you give us may include, but is not limited to, your name, address, date of birth, email address and payment details.

Payment Information

Debit/Credit Cards: We do not see or store your card details. Any card details you provide are entered into the card processors (Worldpay) own hosted & encrypted webpage. The card processor transmits this information using strong encryption technology in order to authorise the transaction. The processor then passes limited information back to our website, such as authorised or not authorised, plus other basic information to help identify potential fraud. Worldpay privacy policy is available here:

PayPal: Your PayPal login credentials are not shared with us. Your name and delivery address may be transferred between us and PayPal. You can read PayPal’s privacy policy here:

Information we collect about you

With regard to each of your visits to our site we may automatically collect the following information:

Technical information, including the IP address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

Information about your visit, including the full Uniform Resource Locators (URL) to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our office number.

Information we receive from other sources

Google Analytics: We use Google Analytics to analyse metrics such as number of visits, demographics, device information and user journey. All data we use within Google Analytics is anonymous.


What are cookies?

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer fin order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer's hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.

You can decline the use of cookies via the pop-up in the lower right-hand corner on visiting the site.

Use of Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

To provide information to you that you request from us relating to our products or services.

To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

You can read our cookie policy.

Mailing lists

You have the option to sign up to our email newsletters during the process of placing an order, setting up an account with us or within the footer of any page of our site. If you opt-in to receive newsletters, we use your purchase history and order frequency to personalise and improve your experience on our website and to send you information about relevant products and offers we think you'll love.

You can unsubscribe or change your subscription preferences at any time either through your account settings page or within emails you receive from us.

We gather statistics around email opening and clicks using industry standard technologies (tracking pixel) to help us monitor and improve our newsletters.

We do not sell details of our email subscribers to third parties nor do we buy mailing lists.

Transactional emails

Your email address will be used to provide you with order updates (including delivery notifications from courier partners) and notifications of items that have been left in your basket. Your email address will also be used to collect reviews about your purchased products and our performance. This service is operated by and their privacy policy can be viewed here: emails can be unsubscribed from within the footer of the emails.

Who we share information with

We share information with third parties only when strictly necessary. For age verification purposes we use Agechecked and we will ask for your name, address and date of birth; if initial checks fail we will also ask for a picture or scan of your Driver's Licence or Passport. We share your name and delivery address with Royal Mail and UPS (depending on which delivery service is opted for) when you place an order. We also share your name, address, telephone number (if supplied) and order contents with ShipStation so that we can create a shipping label and you can be supplied with tracking information.

For the purposes of help and support we utilise services from Freshdesk. Your name and email address will be used as part of this system.

For accounting and tax purposes, we will also share your data with Xero. This includes your name, email address, billing & shipping address, telephone number and your order contents, notes & financial information for the transaction.

Where your information is stored

Information held by us is stored on secure servers located within the European Economic Area.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. If you already hold an account with us, you can amend and update your details from within your account settings. If you would like a copy of the data we hold on you or would like to request deletion of any personally identifiable information, please contact us through our contact us page. 

How long we keep your information for

We do not keep your data indefinitely. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see “Access to your personal information” above for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Newsletter subscribers are regularly removed from mailing lists if interest has ceased (signalled by the last opened date of our emails).

Changes to this Privacy Policy

We review our Privacy Policy regularly and recent amendments will be logged here.

Last updated: 19/01/2021 at 12:48 GMT