General Information

The following information is a collection of help, information and useful links.

Who are we?

We are Vapour Depot, owed and operated by Riverside Distribution Ltd. We are a small online business located in North East England, United Kingdom. Check our About Us page to find out more.

What do we sell?

We sell ecigarettes and vaping goods. This consists of, but is not limited to:

• Batteries
• Vaporiser Mods & Tubes
• Atomisers
• eLiquid (with and without nicotine)
• Flavour concentrates
• Other related items

WARNING: NICOTINE IS A POISON AND IS HARMFUL. KEEP OUT OF REACH FROM CHILDREN AND PETS, AND LOCKED AWAY IN A SAFE PLACE. IF ANY NICOTINE PRODUCT IS CONSUMED, SEEK MEDICAL ASSISTANCE IMMEDIATELY.

Pricing:

The prices seen on the website are the total item price to the customer and include any taxes applicable. All orders are subject to a delivery charge outlined on the Delivery Information page.

Your final price is your total for the products you have selected, less any discounts (coupons, reward points and gift certificates) plus the delivery charge.

We do not price match at this time.

How can I make payments?

We accept the following methods:

• Credit and Debit cards (Visa, Mastercard and American Express)
• Bank Transfer or select Crypto Currencies

The VapourDepot.com website uses SSL encryption and your card details are not saved on our systems.

Where can I find information about delivery?

Delivery costs and estimated delivery times can be found on the Delivery Information page.

How can I contact Vapour Depot or make a complaint?

We offer a number of ways to get in touch:

• Email us directly at sales@vapourdepot.com
• Message us on our Facebook page
• Complete the contact form on our Contact Us page

Please allow up to 48 hours for a response.

Distance Selling Regulations:

Purchases made from the Vapour Depot website are covered under the distance selling regulations. Specific information can be found on the Returns & Refunds page, including information on how to cancel.

Do you have a physical store?

Yes, our store address can be found on the Contact Us page. Our current opening hours are 8.30am – 3.00pm (Mon – Fri only).

Please note, we are not currently open on Bank Holidays or weekends.

We accept payments in store via all major Credit / Debit cards.