General Information

General Information

The following information is a collection of help, information and useful links.

Who are we?

We are VapourDepot. We are a small online business located in North East England, United Kingdom. Check our About Us page to find out more.

What do we sell?

We sell ecigarette and vaping goods. This consists of, but is not limited to:

  • Batteries
  • Vaporiser Mods & Tube
  • Atomisers
  • eLiquid (with and without nicotine)
  • Flavour concentrates
  • Other related items

WARNING: NICOTINE IS A POISON AND IS HARMFUL. KEEP OUT OF REACH FROM CHILDREN AND PETS, AND LOCKED AWAY IN A SAFE PLACE. IF ANY NICOTINE PRODUCT IS CONSUMED, SEEK MEDICAL ASSISTANCE IMMEDIATELY.

Pricing:

The prices seen on the website are the total item price to the customer and include any taxes applicable. All orders are subject to a delivery charge outlined on the Delivery Information page.

Your final price is your total for the products your have selected, less any discounts (coupons, reward points and gift certificates) plus the delivery charge.

We do not price match at this time.

How can I make payments?

We accept the following methods:

  • PayPal
  • Credit and Debit cards (Visa, Mastercard and American Express)
  • Selected Crypto Currency (Coinbase)

The Vapour Depot website uses SSL encryption and your card details are not saved on our systems.

Where can I find information about delivery?

Delivery costs and estimated delivery times can be found on the Delivery Information page.

How can I contact Vapour Depot or make a complaint?

We offer a number of ways to get in touch:

Please allow up to 24 hours for a response.

Distance Selling Regulations:

Purchases made from the Vapour Depot website are covered under the distance selling regulations. Specific information can be found on the Returns & Refunds page, including information on how to cancel.

Do you have a physical store?

Yes, our store address can be found on the Contact Us page. Our current opening hours are 9am – 3pm (Mon – Fri only).

Please note, we are not currently open on Bank Holidays or weekends.

We accept payments in store via cash or all major Credit / Debit cards.

Free UK Shipping

On all orders above £30

UK Support

Chat, Phone or Email

Genuine Guaranteed

We do not stock clones

100% Secure Checkout

PayPal / MasterCard / Visa